2022년 eyeZy 리뷰

EyeZy isn’t a traditional parental control tool. It’s a surveillance/spying tool that lets you monitor everything your kid does on their Android or iOS device. With this in mind, EyeZy lacks many features that dedicated parental control tools like Qustodio and Net Nanny include — such as screen time scheduling and app usage monitoring. EyeZy also lacks any monitoring for Windows and Mac devices.

EyeZy includes:

• Website/Wi-Fi blocker — Block access to specific websites and Wi-Fi networks.
• App blocker — Block access to specific apps on your kid’s device.
• Location tracking & geofencing — See your kid’s location and receive alerts if they enter or exit a specified area.
• Social spotlight — See every social media message your kid sends or receives.
• Phone analyzer — See your kid’s address book and in and outgoing calls.
• Keyword tracker — Receive alerts if your kid types prohibited words into their device.
• And more…

While some of these features work well, a lot of them are done better by competitors. For example, EyeZy doesn’t let you block entire app categories, but FamiSafe does. Similarly, EyeZy’s location tracking only alerts you via email when geofences are breached, but Norton Family sends notifications straight to your phone.

Despite having an intuitive interface, EyeZy is also difficult to set up. You have to jailbreak your kid’s iOS device or root their Android phone before you can access every feature. In other words, if you don’t know what you’re doing, you can permanently damage your kid’s phone.

Overall, I don’t think eyeZy is the best choice for parents in 2022. It’s expensive compared to other parental control tools, lacks a free trial, and has a strict refund policy (if you don’t ask for technical support before requesting a refund, you won’t be issued one).

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EyeZy Full Review

I spent the last few weeks testing EyeZy on my Android and iOS device, and I had mixed results with it. On the plus side, its phone monitoring features give unique insights into your kid’s phone activity. For example, EyeZy lets you read your kid’s entire text message history and includes a keylogger, so you can see everything they’re typing into their device.

EyeZy underperforms in a lot of areas that competitors excel in. For example, it lacks any screen time scheduling, and while it lets you see your kid’s text messages and logs their keystrokes, it doesn’t send you alerts if your kid sends or receives inappropriate messages. You’re often left with tons of innocent messages to dig through before you find anything inappropriate. Competitors like Bark and FamiSafe alert you to questionable content.

You should also note that EyeZy works differently than typical parental control apps. Most parental control apps have a parents’ and a kids’ app, which communicate together in real-time. However, EyeZy uses a web-based dashboard that asks your kid’s device for an update every 15 minutes (every 5 minutes for the location tracker). So if there’s activity on your kid’s device, or if you block a website, it won’t be registered on EyeZy until the next update, which can be as long as 15 minutes later.

EyeZy lacks any sort of monitoring for Windows and Mac, is only available on 1 device, and doesn’t include a reliable money-back guarantee.

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EyeZy Features

EyeZy comes with quite a few features, including:

• Website blocker.
• Location tracker.
• Wi-Fi blocker.
• Phone analyzer.
• And more…

However, EyeZy is a spying tool and not a parental control tool. So while it lets you read your child’s conversations and monitor their device, it lacks any kind of controls such as screen time scheduling. There’s also a lot of manual work involved in using it. For example, you need to go through a lengthy setup process to access features like the keylogger, and there are no pre-set web filtering templates like there are with FamiSafe — so you need to set up what websites and apps you want to block manually.

That said, if you want to know absolutely everything your kid is doing and want to see every conversation they’re having on their phone, EyeZy is a good option. It provides more monitoring options than most competitors, and it’s completely undetectable, giving you access to everything your kid is doing without them knowing about it.

Web Filtering & Monitoring

EyeZy’s web filtering and monitoring tool lets you block websites you don’t want your kids visiting, see their entire browser history, and view their bookmarked sites. However, it didn’t work very well in my tests. It doesn’t include any pre-made website categories, so you can’t quickly create blocklists (like you can with Qustodio, Bark, or Norton Family), and when you block a website, it takes up to 15 minutes before that block is applied on your kid’s device. In other parental control apps, websites are blocked instantly.

When the website blocks are applied, if your kid tries visiting a blocked website, they won’t receive any indication that the website has been blocked. They’ll simply be presented with a blank screen. While this is so your kid doesn’t realize you’re monitoring them, I like how most competitors issue a pop-up telling your kid that they’ve tried visiting a banned site, and some, including FamiSafe, even let your kids send you a request to access the blocked site.

That said, EyeZy does give you full access to your kid’s browser history. You’re given a direct URL to every website they’ve visited and the date and time they last visited that website. It’s a good inclusion but slow to update and poorly organized. When I visited inappropriate websites on my test device, they didn’t appear on the parent’s dashboard until 15 minutes later. As EyeZy only gives you the URLs of the websites your kid has visited, you’re often left with hundreds of links to check, with no indication on whether those links will be inappropriate. Competitors like Net Nanny let you set up alerts, so you’re notified if your kid tries to access a blocked or suspicious website.

Finally, EyeZy’s bookmark feature didn’t work in my tests. Even after adding new bookmarks on my test device, EyeZy failed to update the parent’s dashboard and always presented me with a blank bookmark list.

Overall, EyeZy’s web filtering and monitoring leaves a lot to be desired. It’s slow to update and leaves you with tons of links to look through before you find anything inappropriate.

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App Blocker

EyeZy’s app blocker lets you block apps on your kid’s device, but it isn’t very good. When I blocked Google Chrome and Instagram on my test device, I could still use them until EyeZy’s next update cycle. So it can take up to 15 minutes before a block registers on your kid’s device. Apps are instantly blocked on competitor parental controls like Qustodio, Norton Family, and FamiSafe. Similarly, when you unblock an app, it takes up to 15 minutes before your kid can reaccess that app — imagine making your kid wait an extra 15 minutes to play Minecraft!

When a block is registered, EyeZy issues a black screen over the blocked app instead of closing it or preventing it from opening. In other words, if your kid minimizes the app and moves on to something else, the app will still run in the background, draining their device’s battery.

Back on the parent’s dashboard, the app blocker’s user interface is poorly organized. It lists every app on your kid’s device — including the background processes in their phone’s operating system. So you have to go through tons of junk before finding the app you want to block. Many competitors, including FamiSafe and Qustodio, make it easy to find the apps you want to block.

Finally, EyeZy lacks any scheduling features, so you can’t create an app or screen time schedule like you can on Qustodio, Norton Family, and FamiSafe.

Overall, EyeZy isn’t a good choice for app blocking. It’s slow, hard to navigate, and doesn’t let you create custom schedules to block and unblock apps.

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Location Tracking & Geofencing (Desktop Version)

EyeZy’s location tracking and geofencing tools were hit or miss in my tests. They’re supposed to show you where your kids have been (up to 60 days in the past), send you alerts if they enter or exit a restricted area, and show you the longitude and latitude of Wi-Fi networks they’ve connected to. However, EyeZy needs an internet connection to register any movement.

EyeZy couldn’t track me when I took my test device and went to pick up a friend at my local train station. Despite walking a good distance, EyeZy claimed that I hadn’t left my house — and it turns out it’s because I lost mobile data. The fact that EyeZy failed to track my location is disappointing when you consider tools like FamiSafe update with movements, even without an internet connection.

EyeZy’s geofencing tool works better than the location tracker, but it’s still not that great. It lets you create allowed and restricted zones and receive alerts if your kid enters or exits them, and on the bright side, you can create geofences up to 9,999 meters (6,2 miles) in radius, which is larger than any competitor I’ve tested. Norton Family lets you create geofences that are 3,200 meters (1,9 miles), and Qustodio only allows up to 200-meter (600-foot) geofences.

However, when my friend entered and exited a restricted zone, EyeZy’s web-based dashboard didn’t update to reflect their journey or alert me. I did receive an email saying geofences had been breached, but the email didn’t make much sense.

Despite this, I had good results with the Wi-Fi tracker. I connected to multiple Wi-Fi networks, and EyeZy successfully logged those networks with the correct longitude and latitude. My only complaint is that EyeZy doesn’t show Wi-Fi networks on a live map, so you have to manually look up the longitude and latitude online to see where your kid has been.

Overall, EyeZy’s location tracking and geofencing features are pretty poor. If your kid turns off their internet connection, the tools will fail to register that your kid has left your house. And while EyeZy offers the largest geofence range I’ve seen in parental control tools, if a kid breaches the geofences, you will only receive a poorly written email informing you that they have.

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Location Tracking & Geofencing (Mobile Version)

EyeZy’s location tracking and geofencing app for mobile is completely different from the web-based version of EyeZy. It’s only available as a separate purchase, has many features that aren’t included in the web-based version of EyeZy, and can only be used on Android or iOS. In other words, you can’t use EyeZy’s web-based dashboard if you have EyeZy’s location tracker app. You have to install a parent’s app on your phone and a kid’s app on your kid’s phone.

The mobile app includes live location tracking, a panic button, and a sound recorder, but unfortunately, these features didn’t work very well in my tests. For example, the live location tracking failed to monitor my test device’s location in real-time. While it successfully showed my test device as being at the correct address, when I went out for a walk with it, it only registered that I’d moved after I pressed the panic button.

The geofences didn’t work either. They’re meant to alert parents when their kids enter or exit restricted zones, but I could enter and leave restricted zones without any notifications being sent to the parent’s app. When I tested the geofencing on Qustodio, it worked perfectly.

The sound recorder also didn’t work. When I enabled it on the parent’s app, it took me to a consent screen where I had to enter in a verification code permitting it to listen to the kid’s app. EyeZy allegedly sent the verification code to my email address. However, even after requesting the verification code using multiple email addresses, none of them came through to my inbox — they weren’t even in my junk folders.

I couldn’t close EyeZy’s kid’s app, either. If I did, EyeZy would log me out, and the next time I opened it, it’d take me to a login screen that would only let me log into the parent’s app. In other words, the only way to get back into the kid’s app and access the panic button is to manually re-pair the kid’s app with the parent’s app — which is no good if your kids need to access the panic button in an emergency.

Overall, I was really disappointed with EyeZy’s mobile tracking tool. Every feature underperformed, so it isn’t something I’d recommend for parents. If you want a good location tracking tool to keep an eye on your kids, I recommend picking Qustodio.

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Social Spotlight

EyeZy’s Social Spotlight gives you unrestricted access to your kid’s social messengers and lets you monitor their conversations. It’s a feature that many competitors don’t include (I’ve only ever seen it in mSpy), but I had mixed results with it in my tests. EyeZy claims it can monitor 13 different messaging apps, but it didn’t work with every messaging app I tested it with.

EyeZy’s social spotlight claims it can monitor:

However, even though Facebook Messenger is on this list, EyeZy never showed any Facebook conversations on the web-based dashboard, despite the fact I was having Facebook conversations on my test device.

With the services EyeZy successfully monitored, it was always slow to update. As usual, it takes up to 15 minutes for new messages to appear on EyeZy’s social monitor, and often those messages appeared out of order. I sometimes struggled to understand conversations as EyeZy took them out of context.

Honestly, I much prefer using Bark’s content monitor. While Bark doesn’t let you read every message like EyeZy does, it does alert you when your kid uses suspicious words in messages — which meant I didn’t constantly have tons of out-of-context messages to go through.

Overall, EyeZy’s Social Spotlight is pretty disappointing. It doesn’t work on every social messaging app it claims it works on, it’s slow to update, and sometimes messages appear in the wrong order. You’re better off choosing a parental control tool like Bark that alerts you if your kid sends inappropriate messages.

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Phone Analyzer

EyeZy’s phone analyzer lets you see your kid’s phone contacts and includes a phone monitor that lets you see all of their incoming and outgoing calls. It works pretty well; however, you can’t block unwanted phone calls like you can with Qustodio. You also don’t receive any indication when new contacts are added to your kid’s contact list, so it’s easy to miss new additions if you’re not constantly monitoring EyeZy.

However, I still much prefer Qustodio’s call and SMS monitoring feature. Not only can you block incoming and outgoing calls, but you can also block specific contacts that may be bullying your child — something you can’t do with EyeZy.

That said, if all you want to do is keep an eye on your kid’s activity without interfering too much — then EyeZy’s phone monitoring tool is pretty good.

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Keylogger & Screen Recorder

EyeZy’s keylogger lets you see every keystroke your kid has entered into their device, whereas the screen recoreder takes pictures of their activity on messaging apps like Facebook, WhatsApp, and Snapchat. However, new keyboard captures can take up to 15 minutes to appear on the parent’s dashboard, and I’d often have duplicates of the same captures, meaning I’d have to go through a lot of clutter to find inappropriate activity.

The screen recorder also sent me 3 or more images at once, and each image showed the same thing, meaning I’d always have tons to go through before finding anything inappropriate. EyeZy tries to make this easier by allowing you to filter the images and keystrokes per app (for example, you can choose to only see Instagram images or text typed into Facebook). However, I still found I constantly had to do a lot of digging before I found anything inappropriate.

Overall, the screen and keylogger allow for excellent monitoring, but they leave you with tons of useless text and images to look through before you find anything to be worried about. I prefer competitors like Bark and Qustodio, which can alert you to suspicious messages without needing you to scroll through everything.

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Keyword Tracking

EyeZy’s keyword tracker lets you enter keywords into the parent’s dashboard that you don’t want your kids using on their phone. You’ll then receive an email if your kid uses those words. Unfortunately, the keyword tracker was inconsistent in my tests.

Despite banning multiple keywords and then using them at various times across different apps and social media accounts on my test device, I only sometimes received alerts from EyeZy. For example, I set up alerts for if my test device used porn, violence, drugs, and sex. I then sent a message to a friend on Instagram and Facebook Messenger that included every single one of these keywords, and EyeZy failed to register that I’d used them. Then, I performed 3 different Google searches, one for porn, one for violence, and one for drugs. EyeZy only registered that I’d searched for porn, and it didn’t pick up on violence or drugs despite the fact I’d banned them.

EyeZy’s failure to pick up on banned words is disappointing when you consider other parental control tools like FamiSafe let you create suspicious word lists that instantly alert you if any banned words are used. I also wasn’t very impressed by the email I received after EyeZy detected a banned word. It didn’t make much sense and had lots of mistakes in it.

Overall, EyeZy’s keyword tracking performs poorly. It often fails to register banned words, and if it does detect a banned word, the email you receive makes little sense. You’re better off choosing another parental control app if you want to monitor for suspicious words.

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Files Finder

EyeZy’s Files Finder lets you see every photo, video, and app installed on your kid’s device. It works well, but like everything else with EyeZy, it can be a little slow to update. For example, I took several photos to test the photo monitoring tool. While some photos were registered by EyeZy instantly, others didn’t appear until 15 minutes later. Similarly, when I recorded a video using my test phone’s camera, EyeZy didn’t log it for 15 minutes. Honestly, I much prefer Bark, which uses machine learning to quickly recognize inappropriate photos and videos and alert you to them. EyeZy doesn’t alert you to inappropriate pictures or videos, so you have to go through each one to find anything inappropriate.

EyeZy also includes an installed app feature that lists every app installed on your kid’s device, but it’s poorly organized. When I downloaded Snapchat on my test device, it appeared on the app list after 15 minutes. However, I had to manually go through my test device’s installed apps list to find it. There’s no way to see newly installed apps, and EyeZy lists every app that’s on your kid’s device, including system apps running in the background. Norton Family’s activity reports let you see recently installed or uninstalled apps, so you don’t have to go through everything to find out if your kid has been installing apps they shouldn’t be installing.

Overall, Files Finder is an okay way to monitor the apps, photos, and videos on your kid’s device, but it’s slow to update and poorly organized.

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Additional Features

EyeZy includes a Wi-Fi blocker that shows all of the Wi-Fi networks your kids have connected to and allows you to block any connections you don’t trust. It worked well in my tests. However, I do have a couple of complaints about it. Firstly, it only gives you the longitude and latitude of the Wi-Fi networks your kids have connected to, meaning it’s difficult to see exactly where they’ve been. Secondly, when you block a network, it causes your kid’s phone to forget it completely. In other words, if you later decide to unblock that network, your kid needs to re-enter the Wi-Fi password before they can reconnect, which is annoying if you want to limit your kid’s internet access temporarily.

EyeZy also includes an events calendar that connects to the calendar on your kid’s phone and lets you see all the dates they’ve saved. It’s a cool inclusion, and when I added new events to the calendar, they appeared on the parent’s app within 15 minutes. However, like with the phone analyzer, you don’t receive notifications indicating new dates have been added.

Overall, EyeZy’s additional features are okay at best. The Wi-Fi blocker works well but isn’t suitable for temporarily disabling your kid’s internet access. The event calendar also works well — but it’s only useful if your kid actually stores dates on their phone’s calendar.

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EyeZy Plans & Pricing

EyeZy has a mobile-exclusive plan and a desktop plan. Both plans are for 1 device, which is ideal if you only have one kid you want to monitor. However, if you have more than one kid, or if your kid has multiple devices, you should look at competitors like Norton Family or Bark — which both offer unlimited device monitoring.

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EyeZy’s Kids Location Tracker

EyeZy’s Kids Location Tracker is an app for Android and iOS that can monitor 1 kid’s mobile device from 1 parent’s mobile device. It’s offered on a monthly payment plan, which costs US$7.99 / 월, and it includes the mobile location tracker and access to your kid’s contact list. Unfortunately, it doesn’t have any parental control features that the web-based version of EyeZy has, such as web filtering, app blocking, and social media monitoring. You also don’t get access to the web-based dashboard.

Honestly, this app is only helpful if you’re concerned about seeing where your kids have been, but even then, the app didn’t work very well in my tests. You’re better off choosing an alternative like Qustodio or Norton Family, which offer location tracking for multiple devices and include all of the parental control features you’d expect in 2022.

If you want to try EyeZy’s Kids Location Tracker, it costs US$7.99 / 월 and includes a 3-day free trial.

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EyeZy (Web-Based Version)

The web-based version of EyeZy lets you monitor 1 Android or iOS device from your web browser on a computer or mobile. This plan includes all of EyeZy’s parental control features — including the web filtering and location tracking — however, the location tracking is more streamlined on this plan than on the Kids Location Tracker mobile app. It doesn’t include live updates and doesn’t provide your kids with a panic button that they can press in an emergency.

Honestly, the web-based version of EyeZy isn’t the best surveillance tool I’ve tested. Although it offers complete access to your kid’s device, it can only monitor 1 phone, it lacks screen time or app scheduling (like those provided in competitors such as FamiSafe), and it doesn’t provide mobile notifications. So if you’re not constantly monitoring EyeZy’s web-based dashboard or checking your email for alerts, it’s easy to miss what your kid has been doing.

EyeZy’s web-based version also doesn’t come with a free trial. You can check out a web-based demo, but because it doesn’t connect to any of your actual devices, it’s difficult to see if EyeZy will work for you. Features shown working in the demo, such as the Facebook Messenger monitoring, didn’t perform well in my actual tests.

EyeZy’s web-based version costs US$7.99 / 월, but it doesn’t give you access to the mobile app. It’s more expensive than competitors like Qustodio, and it also has a strict refund policy; if you refuse technical assistance, EyeZy won’t refund you. That said, it gives you complete access to your kid’s phone from a web-based dashboard, so you can see everything they’re saying or doing online.

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EyeZy Installation & Setup

EyeZy can monitor a single Android or iOS device. However, the installation and setup steps vary depending on which version of EyeZy you’ve purchased.

If you’ve purchased the web-based version of EyeZy, the setup process is quite complicated, and you need to jailbreak/root your kid’s phone before accessing every feature. If you’ve purchased the Android or iOS version of EyeZy, the installation is simpler, and you just need to install EyeZy’s Location Tracker App on both your device and your kid’s device.

EyeZy App Installation & Setup (Web-Based Version)

There are quite a few steps to installing the web-based version of EyeZy, so I wouldn’t recommend it for beginner users. If you’re a beginner user, you should check out Qustodio or Norton Family. That said, EyeZy does provide a helpful setup wizard that takes you through the setup process. Once you’ve logged into EyeZy’s web-based dashboard, click Get Started.

Then, choose whether your kid’s device is an Android or iOS device.

Unfortunately, this is where it starts to get complicated. If you pick iOS, you need to choose the most suitable way of connecting EyeZy to your kid’s iOS phone — and they’re all pretty difficult methods — one of which requires a jailbroken phone.

Honestly, I wouldn’t recommend jailbreaking your kid’s iOS phone, as it not only voids the device’s warranty but can cause permanent damage to their phone if not done correctly.

Meanwhile, on Android, you need to know what Android version your kid is using, and then you need to access their phone and disable PlayProtect.

Again, while a tech-savvy user might be okay with doing this, I wouldn’t recommend it for a beginner user. Disabling PlayProtect will leave your kid’s phone vulnerable to viruses. However, if you disable PlayProtect anyway, you have to download an APK file and manually install it — which beginner users might also struggle with.

If you manage to get everything right and successfully connect your kid’s phone to EyeZy’s web-based dashboard, there are a ton of permissions you have to go through on your kid’s phone — and I wasn’t a massive fan of some of them. For example, EyeZy asks you to hide the app from your kid’s antivirus. While this is just a way to prevent antiviruses from picking up on EyeZy’s keylogger, I think any program asking you to hide it from an antivirus is questionable.

However, once set up, the app disguises itself on your kid’s device as an app called Update Service, which does nothing if your kid tries tapping on it. In other words, you don’t have to tell your kids you’ve installed EyeZy if you don’t want to — and you can just tell them you borrowed their phone to check a few things out.

Overall, installing EyeZy isn’t easy. Some features even require you to jailbreak or root your kid’s device, which I wouldn’t recommend any user do. If you’re a beginner user, you should check out easier-to-install parental control programs like Qustodio, Bark, or Norton Family.

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EyeZy App Installation & Setup (Kids Location Tracker App)

EyeZy’s installation and setup are much easier on EyeZy’s Kids Location Tracker. Go onto the Apple or Google Play store on your device (not your kid’s device) and download the EyeZy Kids Location Tracker app. When the app’s installed, sign into your EyeZy account, and choose whether you want to send your kid an invite link over email or social media. Your kid then needs to tap on that invite link on their device and install EyeZy from that link to connect their device to your device automatically.

Your kid can also install EyeZy’s Location Tracker from the Google Play or iOS store, but this method is a little more complicated. They have to tap a button on the installed app saying they’re on a kid’s device and then scan a QR code that’s your version of the app, but I had mixed results with this method. Sometimes the parent’s app wouldn’t recognize the QR code.

However, I didn’t struggle with installing and setting up the location tracker app. I think competitors like FamiSafe, which use pairing codes, make connecting much easier — but EyeZy still makes setting up its location tracker quick and easy.

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EyeZy Ease of Use

Both the web-based and mobile versions of EyeZy are really easy to use. Both interfaces are well laid out and quick to navigate, making it easy to see your kid’s latest location or activities.

Since the web-based version of EyeZy uses your web browser, it doesn’t use any additional computer resources. However, the mobile version is a bit more power-intensive as it constantly checks your kid’s location. My test device often issued warnings saying EyeZy was using a lot of power.

That said, the web-based and mobile versions of EyeZy are good choices for ease of use.

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Web-Based Dashboard

EyeZy’s web-based dashboard is accessible through its website, and you can access any of its monitoring features from the left side of the screen. Since the tool is primarily for monitoring, a lot of the features don’t have any interaction. There’s no screen time scheduling and no alerts warning you of unusual activity (such as attempts to access a blocked app). You only receive email alerts for specific features — such as keyword tracking.

However, if you want to block a website, click Block Websites and enter the URL of the website you want to block.

Similarly, if you want to block a Wi-Fi network, click Block Wi-Fi on the left side of the screen, then Block next to the Wi-Fi network you don’t want your kid connecting to.

You can also access a few customization settings from the Device management menu in the top right of the screen. For example, you can adjust how often EyeZy asks your kid’s phone for an update.

As the above picture shows, EyeZy’s web-based dashboard will update to display new events added to the events calendar on the kid’s device every 15 minutes, no matter the connection it’s on. However, it will only update videos every 15 minutes if it detects my test device is connected to a Wi-Fi network. You can reduce this update interval to as little as 5 minutes between updates, but EyeZy recommends you keep it at 15 minutes, as any lower can use a lot of data. I like how you can make these adjustments, but I’d rather just get quick updates on everything like parental control tools such as Qustodio offer.

Overall, EyeZy’s web dashboard is straightforward to use. It’s simple, with most features accessible in one click. If you set it up correctly, you can also monitor your kid’s device out-of-the-box without needing to adjust any settings.

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Mobile & Tablets

EyeZy’s Kids Location Tracker App for mobile is pretty easy to use. The primary user interface (UI) shows a live map with your kid’s latest location, and you can tap a button in the bottom left corner of the screen to center on them if you scroll away or can’t find them. A button in the bottom right corner of the screen lets you access more features.

The geofence feature lets you choose radiuses up to 9,999 meters (6,2 miles) in diameter, which is more than any parental control tool I’ve tested. My only complaint is that if you want to make smaller geofences, it’s annoying having to tap the center point and hope for the best. I often found myself tapping the screen loads to try and get the geofence to cover all the areas I didn’t want to enter or leave with my test device.

Overall, however, my experience with the mobile app wasn’t bad. I could navigate it quickly and easily.

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EyeZy Customer Support

EyeZy offers a support email, phone number, and 24/7 live chat. Most of the agents are friendly and quick to get in touch with, but they often struggled to understand what I was asking, and I couldn’t connect with the email support at all.

I first tested EyeZy’s live chat, and I was connected with an agent in less than a minute. The agent was pretty friendly but sometimes took a few minutes to reply to my questions. Unfortunately, their answers weren’t super helpful. For example, I wanted to know how often my computer should expect updates from my test phone, and I had to go back and forth a couple of times before I got an answer about the GPS feature (which isn’t what I asked about!)

Next, I tested the email support and was quite disappointed with the results. When I sent the email support a question, I received a failed delivery notice saying that EyeZy couldn’t receive my email as they were undergoing maintenance. I tried the following day, and unfortunately, I had the same results. While I can’t blame a company for undergoing maintenance, I would like to have seen some kind of notice on EyeZy’s website letting me know.

My experience with EyeZy’s phone support was a lot better. I quickly connected with EyeZy’s agents during business hours; they were friendly, and it was helpful talking with them to solve my technical problems. That said, I would like to have seen EyeZy’s phone support offered in more countries. EyeZy offers a US toll-free number and a number based in Cyprus — but that’s it. Norton Family provides phone support in 50+ countries.

Finally, EyeZy offers premium support. Essentially, you can pay money and have an expert remotely access your kid’s device and set it up for you. It’s a pretty good inclusion, but I wouldn’t want anyone having remote access to my kid’s device to jailbreak it, and I never like it when companies lock their customer support behind a paywall. That said, it works well, and if you need that extra help and don’t mind a stranger jailbreaking your kid’s phone, then it’s pretty good.

Overall, I had an okay experience with EyeZy’s live chat and phone support, but the email support wasn’t very helpful.

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Is EyeZy a Good Way to Monitor Your Kids?

EyeZy isn’t a good way to monitor your kids. It’s not a parental control tool but a surveillance/spying tool. Because of this, it lacks essential features top parental control tools like Qustodio, Net Nanny, and Bark have, such as screen time scheduling and Windows and Mac monitoring.

Some interesting features are included in EyeZy, such as web monitoring, Social Spotlight, and app blocker. However, I had mixed results with them in my tests and found they consistently underperformed compared with top competitors.

Also, despite having an intuitive web-based dashboard, EyeZy is quite difficult to set up. It involves downloading third-party apps from outside the Google Play or Apple App store and requires a rooted or jailbroken device to access certain features — something I don’t recommend you do as you can permanently damage your kid’s phone.

All in all, there are much better options on the market than EyeZy. I recommend you check out our top 10 parental controls in 2022 and choose a more reliable option.

How do I install EyeZy?

Installing EyeZy is difficult, as some features require a rooted or jailbroken device. However, EyeZy provides an installation wizard you can follow to set it up on your kid’s device.

That said, I wouldn’t recommend following the installation instructions unless you’re tech-savvy. They involve downloading apps from outside the Google Play and Apple App Store — which I never recommend. When you download third-party apps that official storefronts haven’t verified, you leave yourself vulnerable to malware, such as adware or spyware.

If you’re an Android user, EyeZy also makes you disable PlayProtect during installation, leaving you vulnerable to viruses. Honestly, I wouldn’t recommend installing EyeZy without downloading a top antivirus like Norton. If you’re not tech savvy, I suggest choosing an alternative like Qustodio or Norton Family.

Is EyeZy hidden?

Yes, when you install EyeZy on your kid’s device, you’re asked to enable different permissions. One of those permissions makes EyeZy undetectable. In other words, your kids won’t know you’ve installed it and won’t be able to make any changes to it.

Can EyeZy be used anywhere?

Yes, as long as you have access to your EyeZy account and a web browser, you can monitor your kid’s mobile device from anywhere and on any device.

However, EyeZy can’t be used to monitor your kid’s activity on PC or Mac — which is quite restrictive when you consider alternatives like FamiSafe and Norton Family provide monitoring on PC and Mac.

Can a VPN bypass EyeZy?

No, a VPN can’t bypass EyeZy. I downloaded ExpressVPN — one of the best VPNs in 2022 — and tried to access websites I’d blocked using EyeZy. EyeZy still successfully blocked every banned website.